Complaints Handling Policy
Last Updated: March 28, 2025
At PV Spark, we take customer satisfaction seriously. If you have a concern or complaint, we are committed to resolving it promptly and fairly.
How to Lodge a Complaint
You can submit a complaint via:
Email: ua.moc.krapsvp@ofni
Phone: (08) 6117 2181
Post:Â 12/7 Vale St Malaga WA 6090
Online Form: Support page on our website
Please include your name, contact details, and a clear description of your issue.
What Happens Next
- Acknowledgement: We will acknowledge your complaint within 2 business days.
- Assessment: Our team will assess and investigate your concern, usually within 7–10 business days.
- Resolution: We aim to resolve all complaints within 21 business days, depending on complexity.
- Response: You will receive a clear explanation of the outcome and any remedies offered.
Escalation
If you’re not satisfied with the resolution, you may request that the complaint be escalated to a senior staff member or manager.
Continuous Improvement
We use complaint feedback to identify areas of improvement and enhance our services over time.